Help Center – Everything You Need to Know Before Your Visit

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Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

Frequently Asked Questions (FAQs)

1. What is the Houseboat Museum in Amsterdam?

The Houseboat Museum is a unique floating museum located on the Prinsengracht canal. Housed in the Hendrika Maria, a former 1914 cargo ship, it offers visitors an authentic glimpse into life aboard a traditional Amsterdam houseboat.

2. Where is the museum located?

The museum is situated at Prinsengracht 296K, 1016 HW Amsterdam, in the heart of the Jordaan district. It’s within walking distance of major attractions like the Anne Frank House and the Van Gogh Museum.

3. What are the opening hours?

The museum operates during the following hours: March to October: Tuesday to Sunday, 11:00 AM – 5:00 PM. November to February: Friday to Sunday, 11:00 AM – 5:00 PM. Closed on January 1st, April 30th, December 25th, 26th, and 31st.

4. Do I need to book tickets in advance?

While walk-ins are welcome, it’s recommended to book tickets online in advance, especially during peak seasons, to guarantee entry and avoid potential queues.

6. Is the museum wheelchair accessible?

Due to its historic design, the museum has limited accessibility for visitors with mobility impairments. The interior features narrow passageways and steep stairs, which may pose challenges for wheelchair users.

7. Can I take photos inside the museum?

Yes, photography is permitted inside the museum for personal use. However, the use of flash, tripods, and selfie sticks is discouraged to preserve the exhibits and ensure the comfort of other visitors.

8. Are there restrooms available on the houseboat?

Yes, the museum is equipped with restrooms for visitors’ convenience. Please note that, due to the compact nature of the houseboat, restroom facilities are designed to maximize space and may be smaller than standard public restrooms.

9. What can I expect to see inside the museum?

Inside, you’ll find the original living quarters from the 1970s, including a cozy lounge, kitchen, and sleeping areas. The museum also features exhibits on the history of houseboats in Amsterdam, providing insights into this unique way of life.

10. Is this the venue’s official site?

This site offers official tickets to the venue. It, however, is not the official site of the venue.